Terms of service

DELIVERY

Processing time

The time we need to prepare an order for dispatch varies, depending on the volume of orders. We aim for your order to be packaged and posted within 2 working days.

CUSTOMS AND IMPORT TAXES

Buyers are responsible for any customs and import taxes that may apply. We’re not responsible for delays due to customs.

PAYMENT OPTIONS

Secure options

RETURNS & EXCHANGES

If you’re not happy with the products you have already received, you should notify us within 14 days of delivery and return them to us within 30 days of delivery, as long as they are not opened or used in anyway.

You will need to arrange and pay the cost of retuning them to us. Refunds will only be made against the original card used for purchase.

Please ensure you take all the necessary steps and obtain proof of postage.

If the products you wish to return are damaged on delivery, please email us for instructions.

Please note that due to the nature of our products, we are unable to issue a refund for used or opened products.

HOW TO CONTACT US

For purposes of EU data protection law, we, Diane and Molly Heath, are the data controllers of your personal information. If you have any questions or concerns, you may contact us at essentiallyyousoap@btinternet.com.

Alternately, you may mail us at :

Diane and Molly Heath, Essentially You, Blackbriggs, Ellon, Aberdeenshire, AB41 8UG